TERMS OF SERVICE

Last updated: October 15, 2026

OVERVIEW

Welcome to Mudka. The terms “we,” “us,” and “our” refer to Mudka. Mudka operates this online store and website, including its content, features, tools, products, and services (collectively, the “Services”), to provide customers with an online shopping experience. The Services are powered by Shopify, which provides the technology used to operate our store.

These Terms of Service govern your access to and use of the Services. Please read them carefully, including the provisions concerning warranties, liability, and your legal rights.

By accessing or using our Services, you agree to these Terms of Service and our Privacy Policy: [Insert your current Privacy Policy URL].

Nothing in these Terms of Service excludes, restricts, or waives any consumer rights or other statutory rights that cannot legally be excluded, restricted, or waived. Where mandatory law provides greater protection, that law will prevail.

1. ACCESS AND ACCOUNT

By using our Services, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you. If you are under the age of majority in your jurisdiction, you may use the Services only with the involvement and authorization of a parent or legal guardian where required by law.

You may be asked to provide information such as your name, email address, billing details, payment information, and shipping address. You agree to provide accurate, current, and complete information and to update it when necessary.

You are responsible for safeguarding your account credentials and for activities conducted through your account, except where applicable law provides otherwise.

You may not sell, transfer, or assign your account in a manner that violates these Terms or applicable law.

2. OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, specifications, and other information are accurate and current.

Product colors and appearance may vary slightly depending on your screen, device, lighting, and display settings. Images are intended to represent the products as accurately as reasonably possible.

We do not guarantee that every product will meet every customer's subjective preferences. However, this does not exclude any rights or remedies available where a product is defective, unsafe, materially different from its description, or otherwise fails to comply with applicable law.

Product descriptions, specifications, prices, and availability may be updated from time to time. Changes will not override rights or obligations that have already arisen under an accepted order or applicable law.

We may discontinue products or limit quantities where reasonably necessary, subject to applicable legal requirements and existing customer obligations.

3. ORDERS

Placing an order constitutes an offer to purchase the selected products under the terms displayed during checkout.

An order is accepted when we confirm acceptance, subject to applicable law. We may decline or cancel an order for legitimate reasons, including suspected fraud, unauthorized payment, material pricing errors, product unavailability, or legal restrictions.

If we cancel an order after receiving payment, we will notify you and issue any refund required by law.

Please review your order carefully before submitting it. Cancellation may not be possible after processing or shipment has begun, but this does not affect any statutory cancellation or withdrawal rights.

Purchases are subject to our Return and Refund Policy: [Insert your current Return and Refund Policy URL].

Unless we expressly agree otherwise, our store is intended for personal and household purchases rather than unauthorized commercial resale.

4. PRICES AND BILLING

Product prices, discounts, and promotions may change over time. The price applicable to your order will be the price confirmed at checkout, subject to correction of genuine errors where legally permitted.

Before completing your purchase, we will disclose applicable shipping charges and other mandatory charges to the extent required by law.

Depending on the destination and the shipping arrangement, import duties, customs fees, or other charges may apply. Where these charges are not collected at checkout, the customer may be responsible for them if this has been properly disclosed and is permitted by applicable law.

Promotions may have additional terms. If promotional terms conflict with these Terms of Service, the specific promotional terms will apply to the extent permitted by law.

You agree to provide accurate payment and billing information and to use a payment method you are authorized to use.

You authorize the applicable payment processor to process the amount displayed at checkout. Any payment authorization, recurring charge, or additional charge must have an appropriate legal basis and, where required, your consent.

5. SHIPPING AND DELIVERY

We ship orders to the destinations available at checkout. Available destinations, shipping methods, estimated delivery times, and applicable charges will be communicated through our store.

Delivery times are estimates unless we expressly confirm a guaranteed delivery date. Delays may occur because of carriers, customs processing, weather, supply interruptions, or other circumstances beyond our reasonable control.

If a significant delay occurs, we will provide information or assistance as reasonably appropriate and as required by applicable law.

Responsibility for loss or damage during shipment will be determined under applicable law and the agreed shipping arrangements. We do not automatically transfer the risk of loss to the customer merely because a parcel has been handed to a carrier where applicable law requires otherwise.

If an order is not delivered, arrives damaged, or appears to be lost, please contact us at mudkaa@outlook.es with your order number.

Where products are fulfilled or shipped by third-party suppliers or logistics providers, those providers may assist with fulfillment. Mudka remains responsible for its obligations to customers under applicable law.

6. INTELLECTUAL PROPERTY

The content of our Services, including text, graphics, photographs, logos, videos, product descriptions, and other materials, may be owned by Mudka or used under license and may be protected by intellectual property laws.

You may access and use the Services for personal, lawful, non-commercial purposes.

Unless permitted by law or authorized in writing by the relevant rights holder, you may not reproduce, distribute, modify, publicly display, or commercially exploit protected content from our Services.

Purchasing a product does not transfer ownership of any intellectual property rights associated with the product, its design, software, or technology.

Mudka, Shopify, and third-party names, logos, and trademarks remain the property of their respective owners. Nothing in these Terms grants rights to another party's intellectual property beyond what is expressly permitted.

7. OPTIONAL THIRD-PARTY TOOLS

Our Services may provide access to optional tools or features offered by third parties.

These tools may be governed by separate terms and privacy policies. Where appropriate, you should review those terms before using the relevant service.

Third-party tools are provided subject to the applicable provider's terms and availability. We are not responsible for matters outside our reasonable control, but nothing in this section excludes liability or obligations that cannot legally be excluded.

We may introduce new features or tools as part of our Services. Their use will be subject to these Terms and any additional terms disclosed to you.

8. THIRD-PARTY LINKS

Our Services may contain links to third-party websites or services that we do not own or control.

We are not responsible for the content, availability, privacy practices, or independent operations of those third parties, except to the extent responsibility cannot legally be excluded.

Accessing a third-party website is at your discretion. We encourage you to review its terms and privacy policy before providing information or making a purchase.

Questions or complaints about a separate transaction with a third party should generally be directed to that provider, without affecting any rights you may have against Mudka.

9. RELATIONSHIP WITH SHOPIFY

Shopify provides the e-commerce platform that enables us to operate our store. Purchases made through our store are transactions between the customer and Mudka, subject to applicable law.

Shopify is not the seller of the products offered by Mudka and does not assume Mudka's obligations to customers solely by providing the platform.

Nothing in these Terms creates rights against Shopify that do not otherwise exist under applicable law, nor does it exclude any liability that cannot legally be excluded.

10. PRIVACY POLICY

Our Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our Services.

Because our store operates through Shopify and may use other service providers, certain information may be processed by Shopify, payment processors, shipping providers, analytics providers, and other service providers as necessary for legitimate business purposes and as permitted by applicable law.

Some recipients may process information in countries other than your country of residence. Where required, we will comply with applicable data protection requirements concerning international transfers and other processing activities.

Please review our Privacy Policy for further information about the information we collect, its uses, your rights, and how to contact us regarding privacy matters.

Privacy Policy: [Insert your current Privacy Policy URL].

11. FEEDBACK AND REVIEWS

If you submit reviews, suggestions, ideas, photographs, or other feedback to us, you confirm that you have the rights necessary to submit that material and that doing so does not violate another person's rights or applicable law.

You grant Mudka a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute your submitted feedback for purposes related to operating, improving, and promoting our business, subject to applicable law.

This license does not transfer ownership of your content to Mudka.

We may moderate or remove content where reasonably necessary, including content that is unlawful, fraudulent, abusive, misleading, infringes intellectual property rights, or violates these Terms.

We will not knowingly use this section to conceal genuine customer complaints, misrepresent customer experiences, or disregard applicable consumer review laws.

You remain responsible for the content you submit.

12. ERRORS, INACCURACIES, AND OMISSIONS

Information on our Services may occasionally contain typographical errors, inaccuracies, or omissions concerning product descriptions, prices, promotions, shipping charges, delivery estimates, or availability.

We may correct genuine errors and update inaccurate information where legally permitted.

If a material error affects an order that has already been placed, we may contact you to explain the issue and discuss an appropriate solution, including cancellation and a refund where required.

We will not rely on this section to disregard an accepted order or avoid an existing legal obligation where applicable law does not permit us to do so.

13. PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use the Services to:

• Violate applicable laws, regulations, or third-party rights.

• Commit fraud, impersonate another person, or submit materially misleading information.

• Harass, threaten, defame, or unlawfully harm another person.

• Transmit malware, malicious code, or material intended to disrupt the Services.

• Send spam or other unauthorized solicitations through our systems.

• Attempt unauthorized access to accounts, systems, or protected information.

• Interfere with the security, availability, or proper operation of our Services.

• Copy, scrape, resell, or commercially exploit our content or Services without authorization, except where permitted by law.

You may not use automated systems to access or interact with our Services in ways that bypass security measures, violate access restrictions, disrupt operations, or infringe rights.

Nothing in this section prohibits activities that applicable law expressly permits or limits.

We may restrict or suspend access where reasonably necessary to address security risks, fraud, unlawful conduct, or material violations of these Terms. Any action will be subject to applicable law and any required notice or process.

14. AUTOMATED AGENTS

Automated agents are software systems that access or interact with websites with some degree of autonomy.

Unless we expressly authorize such access, automated agents must not access or interact with our Services in ways that bypass technical restrictions, misrepresent their identity, circumvent security controls, or violate applicable law.

Where we authorize automated access, we may impose reasonable technical and operational requirements to protect our systems, customers, and data.

We may use technical measures to limit unauthorized automated activity. This section does not restrict lawful accessibility tools or other uses that cannot legally be prohibited.

15. TERMINATION AND SUSPENSION

We may suspend or restrict access to all or part of our Services where reasonably necessary because of fraud, security risks, unlawful activity, or a material breach of these Terms.

Where required by law, we will provide notice, an opportunity to address the issue, or another appropriate procedure.

Termination of access does not eliminate obligations or rights that arose before termination, including outstanding payment obligations, consumer rights, privacy rights, and rights relating to completed purchases.

Provisions that by their nature should continue after termination will remain effective to the extent permitted by law.

16. DISCLAIMER OF WARRANTIES

Information on our Services is provided for general informational purposes. We make reasonable efforts to keep it accurate and current, but we do not guarantee that all information will always be complete, error-free, or uninterrupted.

To the extent permitted by law, the Services themselves are provided on an “as is” and “as available” basis.

However, nothing in this section excludes, limits, or waives any statutory product warranty, legal guarantee, consumer remedy, or other right that cannot legally be excluded.

Products remain subject to the express promises we make about them and to all applicable requirements concerning safety, quality, description, fitness for purpose, and conformity.

Where applicable law does not permit the exclusion of an implied warranty or statutory guarantee, that exclusion will not apply to the extent prohibited.

17. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Mudka will not be liable for losses that are not reasonably foreseeable or that arise solely from circumstances outside the scope of our legal responsibilities.

Where legally permitted, we will not be liable for indirect or consequential losses that are not recoverable under the applicable legal rules.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, intentional misconduct, gross negligence where such exclusion is prohibited, death or personal injury where liability cannot legally be limited, or any other liability that cannot legally be excluded or restricted.

Nothing in this section limits statutory consumer remedies relating to defective products, non-delivery, misleading descriptions, or other failures to comply with applicable law.

Any limitation of liability will apply only to the extent that the applicable law permits it.

18. INDEMNIFICATION

To the extent permitted by applicable law, you may be responsible for losses and reasonable costs directly arising from your unlawful use of our Services, infringement of third-party rights, or material breach of these Terms.

This section does not require you to indemnify Mudka for losses caused by Mudka's own unlawful conduct, negligence where such indemnification is prohibited, breach of its obligations, or other circumstances for which you cannot legally be held responsible.

Any claim for indemnification must be supported by the circumstances and applicable law. Where appropriate, we will notify you of the relevant claim and provide reasonable information concerning it.

Nothing in this section creates an obligation that applicable law prohibits.

19. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent permitted by law or severed to the extent necessary.

The remaining provisions will continue to apply to the extent legally valid.

No provision of these Terms overrides a mandatory consumer protection right or another legal protection that cannot be waived by agreement.

20. WAIVER AND ENTIRE AGREEMENT

If we do not enforce a provision of these Terms on a particular occasion, this does not necessarily mean that we waive the right to enforce it later.

These Terms, together with the policies and additional terms properly incorporated into them, govern your use of our Services and your transactions with Mudka.

Any additional agreement or promotion-specific terms will apply where relevant and to the extent they do not conflict with mandatory law.

Ambiguities will be interpreted in accordance with applicable legal rules. Nothing in this section requires an interpretation that unlawfully disadvantages a consumer.

21. ASSIGNMENT

You may not assign your rights or obligations under these Terms where doing so would violate applicable law or materially affect another party's rights.

Mudka may transfer or assign its rights and obligations in connection with a business reorganization, merger, sale, or other legitimate business transaction, subject to applicable law and any required notice or consent.

No assignment will eliminate rights or remedies that customers have already acquired under applicable law.

22. GOVERNING LAW AND DISPUTES

These Terms are subject to the laws applicable to the transaction, taking into account any valid choice-of-law provision and any mandatory consumer protection rules.

Where legally permitted, the laws of the jurisdiction in which Mudka is legally established may govern these Terms.

However, this provision does not deprive consumers of protections afforded by mandatory laws applicable in their country or region of residence. It does not prevent a consumer from bringing a claim before a court that has jurisdiction under applicable law.

Nothing in this section requires a consumer to waive a legal right to bring a claim, use a complaint mechanism, or seek a remedy where such waiver is prohibited.

We encourage customers to contact us first so that we can attempt to resolve concerns promptly and fairly.

23. TRANSLATIONS

We may make these Terms available in languages other than English for customer convenience.

We will identify the version intended to govern where appropriate. However, no language clause will be used to remove mandatory consumer rights, override required local-language disclosures, or prevent a consumer from relying on a translation where applicable law permits or requires it.

If differences between language versions create a dispute, the issue will be resolved in accordance with applicable law and the circumstances of the transaction.

24. HEADINGS

Headings are provided for convenience and readability. They do not independently alter the meaning or legal effect of these Terms.

25. ELECTRONIC COMMUNICATIONS

By using our Services or placing an order, you agree that we may send transactional and service-related communications electronically where permitted by law.

These communications may include order confirmations, shipping updates, return instructions, customer service responses, policy updates, and other notices relating to your purchases or use of the Services.

You are responsible for keeping your contact information current.

Marketing communications, where applicable, will be subject to consent requirements, opt-out rights, and other relevant laws.

Nothing in this section removes any legal requirement for a particular notice to be delivered through another method.

26. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business, Services, legal obligations, or operating practices.

The latest version will be made available on this page, together with the applicable update date.

Where required by law, we will provide notice of material changes and obtain any necessary consent.

Changes will not retroactively remove rights or remedies that customers have already acquired, unless permitted by applicable law.

Your continued use of the Services after changes take effect may constitute acceptance where legally recognized. Where affirmative consent is required, we will seek that consent.

27. CONTACT INFORMATION

If you have questions, concerns, or complaints regarding these Terms of Service, contact us at:

Business name: Mudka
Email: mudkaa@outlook.es
Business address: [Insert your accurate business address]
Telephone: [Insert a customer service telephone number, where applicable]

Please include your order number when contacting us about a purchase.

We will review customer inquiries and respond within a reasonable period, subject to any mandatory response deadlines under applicable law.